Key Account Manager (E-commerce)

About the role

CREA is looking for a Key Account Manager to act as the main link between its brand partners and internal teams, ensuring smooth e-commerce operations and driving business growth. The role works closely with cross-functional teams to improve brand performance, optimise the customer journey and deliver sustainable results for partners. It suits a proactive, analytical and commercially minded person who can handle a fast pace and solve problems hands-on.

Key responsibilities

• Manage key brand accounts and daily operations: run competitor analysis and market research, set pricing strategies, product assortments and stock levels, and collaborate with Operations, Fulfillment, Marketing and Finance to fix issues.
• Analyse sales, traffic, conversion rates and customer funnel performance to inform promotions and marketing, and coordinate day-to-day e-commerce execution such as graphic briefs, online store setup, banner uploads and campaign submissions.
• Work directly with e-commerce platforms to plan and run campaigns and secure brand visibility.
• Develop joint business plans with brand partners, lead weekly, monthly and quarterly business reviews, advise on go-to-market strategies for new products, and plan promotional campaigns with the Onsite Manager.
• Build brand engagement and marketing strategies, including onsite visibility, online marketing and co-marketing across social media and offline channels.

Required profile

• 2-3 years of experience in e-commerce enablers, internet startups or established international brands.
• Bachelor's degree in Economics, Engineering, Business Administration or a related field.
• Proficiency in English; Chinese or Cantonese is an advantage.
• Experience leading projects, developing account plans and mentoring team specialists.

Required skills

• Familiarity with e-commerce platforms such as Lazada, Shopee or TikTok Shop.
• Strong Excel and PowerPoint skills, and quick learning of new software and digital tools.
• Ability to interpret business data and turn insights into strategies.
• Strong communication, negotiation and relationship management skills.

What we offer

• A fast-growing company at the forefront of e-commerce and live commerce in Southeast Asia.
• Work with leading international and regional brands in fashion, beauty, lifestyle and more.
• A dynamic, multicultural environment with opportunities for learning and career development.