Key Account Manager – Enterprise (Singapore & Malaysia)

About the role

We are hiring a Key Account Manager (Enterprise) to drive growth and strengthen relationships across Singapore and Malaysia’s leading restaurant groups. The role focuses on retention, upsell, and expansion within top‑tier enterprise accounts while collaborating with Success, Product, and Marketing teams.

Key responsibilities

• Own end‑to‑end relationships with key enterprise restaurant groups, acting as the main commercial contact for CXOs and operations leaders.
• Identify and close upsell and cross‑sell opportunities across TabSquare’s suite (SmartQR, Kiosk, Payments, SmartEngage, etc.) and negotiate renewals and multi‑year agreements.
• Monitor account health, usage metrics and develop joint success plans to drive measurable outcomes such as GMV growth and marketing ROI.
• Track competitor activities, pricing and product adoption trends, sharing intelligence with product and leadership teams.
• Maintain accurate CRM records, renewal dates and revenue forecasts, and contribute to regional account planning and quarterly growth targets.

Required profile

• 5–8 years of B2B account management or enterprise sales experience, preferably in SaaS, Payments or F&B technology.
• Proven track record managing multi‑location clients and driving retention and upsell.
• Strong commercial acumen, negotiation skills and ability to influence CXO‑level stakeholders.
• Experience handling cross‑border or regional accounts across Singapore and Malaysia is highly preferred.
• Proficiency with CRM tools such as Salesforce or Pipedrive and data‑driven account planning.
• Excellent presentation and communication skills; fluent in English (Mandarin or Bahasa Malaysia a plus).
• Self‑driven, structured and comfortable managing complex enterprise relationships.

Required skills

• Salesforce
• Pipedrive

What we offer

• Opportunity to build AI, fintech and digital solutions that transform restaurant operations.
• Clear career paths to leadership within a fast‑growing, data‑driven organization.
• A collaborative, supportive culture that values curiosity, experimentation and continuous learning.