Key Account Manager (KAM) – Strategic Enterprise Sales

About the role

The Key Account Manager (KAM) will nurture, retain, and expand relationships with our most strategic, high‑value corporate merchants. Acting as the primary commercial champion and trusted advisor, the KAM drives product adoption, upselling and cross‑selling to maximize revenue and long‑term loyalty.

Key responsibilities

• Serve as the dedicated single point of contact for assigned strategic key accounts, building multi‑level relationships from operational teams to C‑level executives.
• Conduct regular strategic business reviews (QBRs) to monitor merchant health, identify pain points and align product roadmap with client growth strategies.
• Proactively mitigate churn risk, resolve escalations and manage long‑term contract renewals.
• Own net revenue retention and gross revenue targets through organic growth, custom feature monetisation and cross‑selling of auxiliary modules.
• Identify customization and integration opportunities, collaborate with Pre‑Sales Technical Specialist to scope requirements and deliver formal proposals.
• Negotiate commercial terms, pricing structures and master service agreements that maximise profitability and ROI.
• Partner with Technical Pre‑Sales, Product Management, Customer Success and Onboarding teams to ensure seamless delivery of customised solutions.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Information Technology or a related field.
• 4–7 years of enterprise‑level account management, relationship management or B2B sales experience, preferably in SaaS, payment solutions, FinTech or retail/F&B enterprise software.
• Proven track record of managing high‑value portfolios, meeting retention metrics and executing complex corporate contract renewals.
• Excellent cross‑functional communication and negotiation skills.

Required skills