L1 IT Support Engineer (1-Year Contract)

About the role

An enthusiastic, service-oriented L1 IT Support Engineer is needed to provide first-level technical support to end users at a client's location in Singapore. The role covers day-to-day IT issues and ensures end-user devices run smoothly. It is a 1-year contract, 5 days a week in the office, open to candidates currently based in Singapore.

Key responsibilities

• Provide Level 1 desktop and end-user support for hardware, software and basic IT issues.
• Install, configure and maintain operating systems, applications and other software.
• Troubleshoot common desktop, laptop, printer and peripheral issues.
• Monitor IT devices and systems to check their operational status (up/down).
• Identify, diagnose and resolve basic technical issues within the defined service timelines.
• Log, track and update incidents and service requests in the ticketing system.
• Escalate complex or unresolved issues to the L2 support team.
• Assist users with day-to-day IT queries and follow IT support procedures, documentation standards and SLAs.

Required profile

• 1-3 years of experience in IT Support, Desktop Support or Service Desk Support.
• Basic knowledge of Windows operating systems and desktop troubleshooting.
• Experience installing, configuring and maintaining software.
• Understanding of hardware, peripherals and basic network connectivity.
• Good communication and problem-solving skills, customer-focused approach.
• Willingness to work from the client's office five days a week.