Lead, Distribution Compliance Analytics and Reporting

About the role

Reporting to the Head, Distribution Monitoring, this role oversees a team responsible for compliance reporting, misconduct analysis and data support for distribution channels. You will ensure timely and accurate analytics, support investigations into misconduct matters and provide insights that inform market conduct oversight.

Key responsibilities

• Lead and supervise a team delivering compliance reporting, misconduct analysis and analytics support for distribution channels within set timelines.
• Oversee data-supported assessment of suspected agency misconduct, including trend consolidation, investigation support and documentation of findings.
• Prepare and review accurate, well-structured reports, dashboards and management information for internal stakeholders and regulators.
• Support oversight of surveillance activities, ensuring timely follow-ups and remediation tracking.
• Engage distribution channels to obtain relevant information for fair assessment of alleged misconduct and market conduct issues.
• Maintain working knowledge of applicable regulations, Regional Compliance Standards and internal business rules.
• Identify and implement improvements to reporting, data quality and team efficiency, including standardisation or automation initiatives.
• Support projects and regulatory initiatives with analytics, coordination and execution support.

Required profile

• 6-8 years of experience in compliance, market conduct, investigation, audit, reporting or analytics preferred.
• Experience preferably in sales, customer complaints and/or investigation in insurance or financial services.
• Degree in any discipline; relevant insurance qualifications such as M5, M9 are an added advantage.
• Comfortable leading or mentoring junior team members.

Required skills

• Strong analytical skills and clear communication of data insights.
• Experience with reporting and AI tools (advanced Excel, Power BI or similar) is an advantage.
• Good working knowledge of regulatory and market conduct requirements.