Lead Engineer, Site Reliability Engineering

About the role

Mastercard’s Program‑aligned Site Reliability Engineering (SRE) teams deliver seamless experiences for customers by maintaining the highest standards of infrastructure reliability, security and performance. As a Lead Engineer on the Payments Network SRE team, you will own the continuous assessment and improvement of end‑to‑end service quality for the platform.

Key responsibilities

• Lead continuous assessments of application infrastructure supporting critical Mastercard applications, focusing on health, performance, monitoring, alerting and capacity analysis.
• Collaborate with Product and Development teams to forecast growth requirements and ensure scalability and resiliency.
• Champion observability as a core principle by identifying gaps in monitoring and alerting across environments.
• Design and implement strategies to close monitoring gaps, integrating all telemetry into a unified single‑pane‑of‑glass view.
• Build custom dashboards to investigate incidents and perform root‑cause analysis on complex issues.
• Lead regular incident reviews with internal support teams to ensure root causes are identified and addressed.

Required profile

Required skills