Lead System Analyst

About the role

The Lead System Analyst drives the delivery of enhancement requests and projects across enterprise applications, primarily on the Salesforce (SFDC) platform. Working closely with business stakeholders, internal engineering teams, and external vendors, the role balances priorities, resources, and timelines while shaping practical, future‑ready solutions.

Key responsibilities

• Manage the SURF request and project pipeline across all EBG applications, ensuring delivery stays on track.
• Lead multiple work streams simultaneously, coach project leads, and standardise practices.
• Provide solutioning guidance on SFDC and cross‑system designs, ensuring seamless integration.
• Own the Group B budget, partner with vendors, and resolve delivery issues.
• Champion process optimisation to eliminate manual workarounds and improve deployment reliability.
• Oversee SIT, UAT, and production‑readiness checkpoints, ensuring smooth handovers.
• Serve as the primary liaison for business leaders, PMO, and technology teams, managing expectations and risks.
• Lead business analysts, developers, and testers, fostering a collaborative, high‑quality delivery culture.
• Represent governance bodies, presenting delivery status, risk mitigations, and key decisions.

Required profile

• Degree in Computer Science, Information Systems, Engineering or a related discipline.
• Minimum 7 years of experience in application delivery, systems analysis, or solution design within large‑scale enterprise or telecommunications environments.
• Hands‑on expertise with Salesforce (SFDC) and a proven track record of leading complex, multi‑project initiatives.

Required skills

• Salesforce