Manager, External Communications

About the role

The Manager (External Comms) works with the Team Lead of External and Digital Communications to strengthen the organisation's visibility, reputation and engagement with key external stakeholders. The role develops and shapes narratives, manages media relations and delivers high-quality external communications that reinforce the brand and strategic priorities, while supporting crisis communications and issues management.

Key responsibilities

• Media relations: act as a key contact for media queries and interviews, prepare invites, factsheets, releases, Q&As and statements, monitor coverage and sentiment, and build relationships with media outlets to secure positive coverage.
• Communications strategy: develop and implement strategies for major announcements and stakeholder initiatives, draft and oversee media releases, speeches, statements and factsheets, and ensure consistent messaging.
• Crisis and issues management: support escalation protocols, holding statements and crisis response frameworks, and help deliver rapid-response communications during sensitive situations.
• Content and narrative: produce audience-relevant content, work with creative, digital and social teams on integrated storytelling, and shape leadership messaging and corporate stories.
• Measurement: track media coverage, campaign performance and stakeholder feedback, and provide insights to refine data-driven communication strategies.

Required profile

• Degree in Communications, Public Relations, Journalism or a related discipline.
• 5-8 years of experience in external communications, PR or media-facing roles, ideally in the media, corporate or public sector.
• Experience with issues management and crisis communications is an advantage.
• Strong understanding of Singapore's media landscape and familiarity with newsroom environments is an advantage.

Required skills

• Excellent spoken and written English; proficiency in a second language is an advantage.
• Excellent editing and messaging skills, able to turn complex issues into clear narratives.
• Experience developing and executing communications and PR plans.
• Knowledge of media and communications channels, including social media.
• Stakeholder engagement, presentation and multi-stakeholder project management skills.