Manager - Middle Office Oversight

About the role

Eastspring is a global asset manager with Asia at its core. This Manager - Middle Office Oversight role sits within the Middle Office Oversight team, which provides oversight of end-to-end middle office activities across Eastspring Investments and works closely with outsourced service providers to ensure post-trade operational integrity, regulatory compliance and timely delivery. The role reports to the Head of Middle Office Oversight and focuses on governance, issue management and continuous improvement.

Key responsibilities

• Oversight of the Middle Office service provider across all asset classes, covering transaction management, derivatives, corporate actions, reconciliations, client and trade regulatory reporting, and acting as a key escalation point for operational issues.
• Monitor service provider performance through KPIs, SLAs and delivery commitments; conduct regular service reviews and prepare performance scorecards for senior management.
• Proactively challenge, escalate and resolve issues affecting service quality, accuracy or timeliness, and track root causes of operational issues.
• Coordinate with internal stakeholders, custodians, brokers and service providers to resolve trade-related issues and queries promptly.
• Stay up to date with market, regulatory and industry developments and drive process and control enhancements.
• Maintain, review and update team processes, procedures, operating manuals and checklists, and implement continuous improvement initiatives.
• Work with service providers on incident reporting, investigation and remediation, and escalate material issues to senior management and regulators where required.
• Provide guidance, coaching and development support to junior team members and contribute to talent management and succession planning.

Required profile

• Bachelor's degree or equivalent professional qualification.
• Minimum 8 years of experience in the asset management industry, preferably in a middle office, operations or oversight role.
• Strong understanding of asset management operations and control frameworks.
• Excellent communication and stakeholder management skills, with high attention to detail and a strong risk and control mindset.
• Ability to perform under pressure, manage competing deadlines and act as a methodical, analytical thinker.

Required skills

• Good working knowledge of multiple asset classes, including equities, fixed income, derivatives, rates, FX forwards and money market instruments.
• Experience with Aladdin or similar front-to-back investment platforms is preferred.