Manager, People Services (Specialised Services)

About the role

RTX is hiring a Manager, People Services (Specialised Services) based in Singapore, within its Pratt & Whitney Singapore Component Repair business. The role covers the operational delivery of specialised HR services such as performance improvement plans, new leader integration and stakeholder coordination.

Key responsibilities

• Performance Improvement Plan coordination (45%): manage PIP cases initiated through approved HR processes, validate requests and documentation, coordinate with managers, HR Partners and Employee Relations, track milestones and completion dates, send reminders, handle extensions and closures, maintain confidential case records and report on case volumes and timeliness.
• New Leader Integration Program delivery (35%): manage service requests via ServiceNow, check eligibility, guide leaders through the integration toolkit, coach on preparation, run pulse surveys, analyse responses, summarise feedback, facilitate integration sessions and close cases with proper documentation.
• HR stakeholder coordination (10%): act as operational point of contact for managers, HR Business Partners, Employee Relations and the Talent COE, give process guidance and status updates, coordinate handoffs and escalate unresolved issues.
• Service delivery, reporting and continuous improvement (10%): maintain trackers, dashboards and process documentation, monitor SLAs and turnaround times, identify workflow simplifications, support ServiceNow knowledge articles and SOPs, look for automation opportunities, support audit readiness and take part in process reviews.