Manager / Senior Manager, Pathology Operations

About the role

The Manager / Senior Manager, Pathology Operations leads and integrates the operational, administrative and business functions of the Department of Pathology at the National University Hospital (NUH) to support safe, reliable, efficient and sustainable pathology services. Working with the Head of Pathology, the Head of Diagnostics Operations, clinical leaders and corporate functions, the role covers service operations, workforce planning, finance, informatics, procurement, data governance, performance management and strategic transformation.

Key responsibilities

• Lead operational planning, coordination and performance management of pathology services, monitor demand, capacity and risks, set governance and escalation mechanisms, support business continuity and drive operational improvements.
• Develop departmental strategic plans and annual workplans, define performance indicators and milestones, review trends and prepare management reports, business cases and executive papers.
• Support EPIC, NBS and Digital Pathology systems, lead workflow redesign and digital transformation projects, and coordinate stakeholder engagement.
• Manage direct and indirect reports, set performance expectations, develop staff capability, support succession planning and foster collaboration.
• Lead workforce planning, staff development and productivity initiatives, and support workforce transformation.
• Support capital and operating budget planning, monitor financial performance, manage charging and billing, and support fee reviews and benchmarking.
• Lead procurement and non-procurement submissions, manage vendor relationships and contracts, and ensure compliance with procurement policies.
• Lead productivity, process redesign, automation and service-improvement projects, track delivery and benefits, and represent NUH Pathology in institutional and NUHS workgroups.
• Support Group Pathology's centralization and harmonization initiatives, and contribute to the design of the future Pathology department at NUH.

Required profile

• Recognised degree in Business Administration, Healthcare Management, Operations Management or a related discipline.
• At least 10 years of relevant experience, including a minimum of 8 years in leadership or managerial roles; healthcare experience is an advantage.
• Demonstrated experience in operations, workforce, finance, projects or service transformation.
• Experience in pathology, laboratory medicine, diagnostics or another regulated clinical service is advantageous.

Required skills

• Strong leadership, analytical and problem-solving abilities.
• Strong stakeholder management, communication and influencing skills.
• Ability to manage complex priorities across clinical, operational and corporate functions.