Member of Deployed Staff, Applied AI

About the role

Factory builds the platform for self-improving software development, helping large enterprise engineering teams ship code, review PRs, run tests and deploy continuously. It is looking for a Member of Deployed Staff, Applied AI to help its most strategic customers adopt agent-native software development. You will own the post-sales customer journey, learn how each organization builds and ships software, and turn its goals into a deployment plan with measurable outcomes.

Key responsibilities

• Own the technical relationship and post-sales outcomes for your accounts, partnering with the Account Executive and Solutions Engineer who led the sales process.
• Understand each customer's software development lifecycle, identify priority use cases and build a deployment plan tied to their goals.
• Translate customer needs into clear product requirements, milestones and measures of success.
• Guide the initial rollout, then drive sustained adoption and growth in usage across engineering teams.
• Work with executives and individual engineers to remove blockers and expand the use of Factory where it creates value.
• Build repeatable playbooks, automate routine deployment work and use adoption data to identify accounts that need support.
• Partner with Factory's Product and Engineering teams to turn customer feedback into product improvements.
• Spend time on-site with customers, typically about once a month and mostly within your region.

Required profile

• A track record of owning delivery end to end, turning open-ended problems into clear plans and measurable results.
• A strong technical foundation in the software development lifecycle and systems design, with an understanding of how enterprise engineering teams build and ship software.
• A product manager's mindset: organized, analytical, able to align engineers and stakeholders around priorities and follow through on delivery.
• Sound product judgment and empathy for users, with the ability to build credibility with customer engineers and Factory's Product and Engineering teams.
• Relevant backgrounds include technical product management, solutions architecture, technical consulting or engineering, paired with a strong interest in working directly with customers.
• Comfort working through ambiguity, adapting as priorities evolve, and helping build a growing customer-facing function.
• Experience in a high-growth startup or deep knowledge of an industry such as financial services or healthcare is a plus.

Required skills

• Plus: experience with agent harnesses, model post-training and evaluations, migrations (for ERPs, data, cloud or legacy code), security, iOS or Android development, on-premises deployments, or federal and public-sector deployments.
• The role is in-office, five days per week, based in San Francisco, New York, London, Washington, DC, Australia or Singapore.