Merchant Operations Executive

About the role

EPOS is seeking a Merchant Operations Executive to join its growing team in Singapore. You will play a key part in helping merchants adopt EPOS’s point‑of‑sale solutions, ensuring a smooth onboarding experience and ongoing operational support.

Key responsibilities

• Support merchant onboarding, including documentation, system setup, and basic training.
• Handle day‑to‑day operational tasks and respond to basic merchant inquiries.
• Track activation status and monitor onboarding progress.
• Maintain accurate data entry and keep system records up to date.
• Follow standard operating procedures to guarantee process compliance and consistency.
• Escalate any issues or delays to senior team members promptly.

Required profile

• Strong English communication skills; additional language proficiency may be required depending on location.
• Basic understanding of operations or customer‑service processes.
• Ability to manage multiple tasks in a fast‑paced environment.
• Detail‑oriented with strong execution and follow‑through.
• Fresh graduates or candidates with 0‑2 years of relevant experience.

Required skills

What we offer

• Opportunity to work with a leading digital payments provider.
• Exposure to a fast‑growing fintech environment across Southeast Asia.
• Professional development and career growth pathways.