Modern Work Engineer (Copilot Studio)

About the role

An AI Deployed Engineer (Copilot) is sought to lead the hands-on adoption of Microsoft 365 Copilot and Microsoft's low-code AI agent platforms in enterprise and public-sector environments. This client-facing role designs and delivers Copilot training, builds production-ready AI agents with Microsoft Agent Builder and Copilot Studio, and works directly with users to embed AI into their workflows. It is a trusted technical advisor, equal parts engineer, trainer and enabler, operating under strict security and compliance requirements.

Key responsibilities

• Plan and deliver Basic and Advanced Microsoft 365 Copilot training workshops for end users, power users and administrators.
• Design and run Agent Builder and Copilot Studio training workshops, teaching participants to build, test and govern their own AI agents.
• Design, develop and deploy custom AI agents using Agent Builder and Copilot Studio, integrating with enterprise data sources, connectors and Microsoft 365 services.
• Support the rollout and adoption of Copilot, including readiness assessment, configuration, use-case discovery and change management.
• Act as on-the-ground technical expert, troubleshooting issues, gathering feedback and turning user needs into practical AI solutions.
• Ensure all activities comply with client security policies and government data-handling requirements.
• Create enablement materials such as workshop content, hands-on labs, reference guides and best-practice documentation.

Required profile

• Proven hands-on experience delivering Basic and Advanced Copilot training, and Agent Builder and Copilot Studio training.
• Demonstrated experience building AI agents from design through deployment.
• Singapore citizen eligible to obtain and maintain Singapore Government security clearance, willing to undergo vetting.
• Willingness to work on-site at client premises, including secured government facilities, as required.
• Preferred: experience training or delivering engagements for the government of Singapore, and prior experience in secured or classified government environments.

Required skills

• Strong working knowledge of the Microsoft 365 ecosystem (Teams, SharePoint, Outlook, Power Platform) and how Copilot integrates across it.
• Excellent facilitation, communication and stakeholder-management skills, able to explain complex AI concepts to non-technical audiences.
• Required certifications: Azure AI Fundamentals (AI-900), Microsoft 365 Copilot and Agent Administration Fundamentals, AI Agent Builder Associate, Power Platform Fundamentals (PL-900), Security, Compliance and Identity Fundamentals (SC-900), and Applied Skills: Build an Agent in Microsoft Copilot Studio.
• Preferred: additional role-based certifications (e.g. MS-102, PL-200, AI-102), experience with Power Automate and Dataverse, and familiarity with responsible-AI principles and data governance.