Operations Assistant - Sea Freight & Export Billing

About the role

DSV Air & Sea Singapore provides export and seafreight forwarding services, and is looking for an Operations Assistant to deliver a proactive, comprehensive service to customers across these services. The role covers shipment cost updates, invoicing, invoice disputes and coordination with stakeholders.

Key responsibilities

• Keep shipment costs updated correctly in CW1/Tango and ensure timely invoicing in line with company KPIs.
• Verify vendor and intercompany invoices on time and raise disputes for incorrect ones; handle invoice disputes and queries promptly.
• Follow up on profit share and coordinate with overseas offices, and keep stakeholders such as subcontractors, shipping lines, agents, freight forwarders and customers informed.
• Escalate processing impediments to the direct reporting manager and meet monthly report deadlines for customers.
• Handle documentation and reporting for specific accounts, follow customer-specific SOPs and adhere to global standard processes and corporate governance policies.
• Take part in company projects, back up team members when needed and follow the DSV Group Code of Conduct.

Required profile

• 1-2 years of experience in freight forwarding, field operations, consolidation planning and scheduling.
• Intermediate to advanced Microsoft Office skills.
• Detail-oriented, analytical and proactive; willing to handle operational issues outside office hours.
• Educational qualifications can be made up for by relevant experience.

Required skills

• Customer service for exports and imports
• Ocean document processing
• Customs clearance understanding
• Knowledge of DSV export and import products
• Understanding of the legal, regulatory and statutory environment