Operations Executive – Ambient & Fresh Grocery Fulfilment

About the role

We are looking for an Operations Executive to own end‑to‑end e‑commerce grocery fulfilment in a fast‑moving, multi‑temperature environment. You will build and scale new operational processes from scratch, ensuring smooth inbound and outbound flows for both ambient and fresh products.

Key responsibilities

• Lead inbound operations: receiving, put‑away, replenishment, inventory control, cycle counts and reporting.
• Maintain inventory health: monitor ageing, damages, expiry, FIFO/FEFO and support outbound demand.
• Lead outbound operations: order release, picking, sortation, packing, consolidation, staging and handover to Last Mile teams.
• Coordinate workflow to meet SLA, resolve bottlenecks and ensure on‑time dispatch.
• Partner with business, planning, supply‑chain, technology and FSQ teams to align demand, promotions and stock transfers.
• Manage multi‑temperature fulfilment, ensuring food‑safety, temperature control and product quality compliance.
• Develop strong relationships with internal and external stakeholders to drive continuous improvement.

Required profile

• Thrives in high‑change environments and enjoys creating order from chaos.
• Strong analytical mindset with ability to interpret inventory trends.
• Excellent stakeholder management and communication skills.
• Leadership capability to guide teams across inbound and outbound functions.

Required skills