Operations Executive – Grocery Fulfilment (Ambient & Fresh)

About the role

We are building a brand‑new e‑commerce grocery fulfilment operation and need an Operations Executive to own the end‑to‑end process across ambient and fresh product lines. You will manage inbound, inventory, and outbound workflows in a high‑change, fast‑paced environment.

Key responsibilities

• Lead inbound operations including receiving, put‑away, replenishment, inventory control and reporting.
• Ensure inventory accuracy through cycle counts, stock reconciliation and FIFO/FEFO management.
• Oversee outbound processes such as order release, picking, sortation, packing, consolidation and hand‑over to the Last Mile team.
• Coordinate with Business, Planning, Supply Chain, Technology, Automation and FSQ teams to meet daily operational requirements.
• Manage multi‑temperature (ambient and fresh) fulfilment, maintaining food safety and product quality standards.
• Develop and coach frontline teams, plan manpower deployment and drive productivity, quality and safety targets.
• Monitor KPIs, identify process gaps and implement continuous‑improvement initiatives.

Required profile

• Diploma or degree in Supply Chain, Logistics, Operations Management or related field.
• Minimum 5 years’ experience in warehouse, e‑commerce or grocery fulfilment, with leadership of operational teams.
• Strong knowledge of end‑to‑end warehouse operations, including inbound, inventory and outbound fulfilment.
• Experience working in multi‑temperature environments is a plus.
• Proven ability to collaborate with cross‑functional stakeholders and drive improvement.

Required skills

• Warehouse Management Systems (WMS)
• Warehouse automation