Operations Executive - Port Call Coordination

About the role

Inchcape Shipping Services is hiring an Operations Executive in Singapore, reporting to the Assistant Hub Manager and joining the Operations Services Hub Team. The role oversees and coordinates principal's vessel appointments (port calls) routed through the Service Centre, making sure principal and vessel requirements are met and internal and external KPIs are achieved in line with the Standard Operating Procedures and company policy.

Key responsibilities

• Carry out daily operational requirements and ensure service delivery according to SOPs and KPIs
• Use the ERP system fully and ensure stakeholders use it
• Monitor stakeholder cash management and cost optimisation
• Manage group email, and maintain emails, files and records
• Coordinate vessel calls with local agents so there are no delays or extra costs
• Monitor local agency performance against SLAs, KPIs and stakeholder requirements
• Engage stakeholders, escalate incidents and risks to the line manager, and track KPIs, cost savings and data integrity
• Comply with principal requests, procedures, policies and contractual requirements
• Work on call (duty-AOH) as required, and perform other duties asked by management
• Follow all ISS processes and policies, comply with local and global legal requirements, report accidents, incidents and near misses, and uphold HSSE

Required profile

• At least 1 year of total work experience, preferably in the maritime/shipping industry, in a hub or port agency setting
• Knowledge of maritime operations, logistics operations, local laws and regulations, and local industry
• Ability to work in complex, multi-cultural organisations

Required skills

• Intermediate level: MS Outlook, Word and Excel
• Written and spoken English
• Communication, customer service, ethics and integrity, time management, teamwork, planning and delivery, adaptability and initiative

What we offer

• Competitive salary and incentive opportunities
• Healthcare benefits and generous annual leave
• Career development and progression, and global recognition programmes
• Team-building and networking events