Operations Manager - Property Asset Management

About the role

JLL is hiring an Operations Manager in Singapore, responsible for the performance of a property, the management of its staff and the achievement of property outcomes. The role leads a team covering transactional finance, OH&S, EEO, operations, HR, negotiation and contracting, and contributes to asset strategies and client asset plan savings targets.

Key responsibilities

• Lead and manage the team, develop it through performance assessments and training, and build a succession plan for key members.
• Develop and deliver asset strategies and plans, and achieve client asset plan expenditure savings targets.
• Deliver an exceptional service to the client, reflected in client feedback, and maintain the property asset management offering.
• Ensure timely and accurate delivery of analysis, asset plan reports, management reports, annual reports and business plans to the client and senior management.
• Manage building day-to-day operations, engineering and compliance, and implement a planned preventive maintenance programme for building systems and soft services.
• Oversee contractors, vendors and technicians completing repairs and maintenance within timelines and standards, and procure maintenance services with adequate spare parts inventory.
• Work with the Senior/FSM to maintain fire safety systems, procedures and emergency response teams.
• Manage tenant fit-outs to comply with the Fit-Out Guide, Green Lease and regulations, and develop tenant satisfaction and retention strategies.
• Prepare and deliver budgets, forecast, handle finance administration, billing and collection, and manage capital expenditure, tendering and monthly reporting.
• Coordinate tenancy fit-outs, administer building services contracts, and liaise with legal, town planners, surveyors, project managers, tax and accounting advisers.

Required profile

• Proven experience in property/asset management, ideally managing commercial office.
• Intimate knowledge of the office sector and ideally some exposure to retail property.
• Track record of successful supplier contract negotiations.
• Ability to identify value-enhancing operational strategies such as preventative maintenance, helpdesk, IT solutions and smart FM, and to prepare detailed asset plans, complex budgets and comprehensive reports.
• Tertiary qualification, preferably in a property-related discipline, is preferable.

Required skills

• Outstanding interpersonal and negotiation skills.
• Follow asset management policies and procedures.
• People-driven, proactive, flexible, practical and team-oriented.