Operations Manager, SGMY

About the role

SharkNinja APAC is expanding its business and is looking for an Operations Manager with proven experience in e-commerce and retail supply chain operations across Malaysia and Singapore. The role covers demand planning, order management, customer service and contract warehousing and distribution, and is a high-visibility position that works cross-functionally to deliver reliable service at the lowest possible cost.

Key responsibilities

• Manage the performance of the Malaysia and Singapore third-party warehouse and distribution provider, including VAS activities for e-commerce and B2B channels, keeping KPIs met and costs at or below plan.
• Identify root causes of deviations quickly, take corrective action and review third-party contracts or market evaluations with stakeholders.
• Ensure inventory integrity through regular counts, resolve variances and maintain inventory quality.
• Manage reverse logistics and returns so that receipt conditions comply with the return policy.
• Provide accurate inbound shipment information to the planning team and work with the supply planner and freight forwarder to resolve deviations.
• Manage outsourced customer service and order management, including shipment tracking and trace, keeping KPIs and costs in line with plan.
• Lead continuous improvement projects that generate annual savings and support the demand planner in reconciling the market demand plan with the finance plan.
• Take part in the S&OP process, help maintain optimal inventory levels and mitigate SLOB risk with the sales team.
• Maintain operational systems such as EDI and master data, run KPI scorecards and reports, and communicate operational risks with mitigation plans.
• Prepare contingency plans for growth, monitor supply chain trends and lead operational projects and teams.

Required profile

• Demonstrated experience in Singapore and Malaysia e-commerce and B2B operations or supply management.
• Experience in planning, logistics, order management and customer service for Malaysia and Singapore supply chains.
• Deep understanding of physical flows from Asian sources to Malaysia and Singapore markets.
• Experience working with electrical goods, including reverse logistics.
• Proven use of data (KPIs) to drive vendor performance and strong analytical skills.
• Ability to lead and develop colleagues, influence across functions and communicate clearly.
• Preferred: a degree, APICS certification or equivalent in Operations or Supply Chain Management, and experience in e-commerce and B2B supply chains for electrical goods.