Order to Cash Collections Delivery Lead

About the role

The Order to Cash Collections Delivery Lead strengthens collections capabilities, builds strong business partnerships and uses data-driven insights to maximise cash flow across a complex, multi-country matrix. The role sits within a regional finance function and works closely with business leaders.

Key responsibilities

• Own monthly business review meetings, delivering clear analysis of results, key drivers, risks, opportunities and corrective actions.
• Serve as a trusted finance partner to regional and business leaders, providing data and insights that drive issue resolution and maximise cash into the business.
• Lead for Carrier excellence, ensuring robust, proactive and early course correction to sustainably solve end-to-end issues.
• Build and lead a high-performing regional collections team, including succession planning and timely performance feedback.
• Proactively identify audit risk areas in the order to cash process and set up ongoing remediation plans.

Required profile

• Bachelor's degree in accounting, finance or general management.
• Proven experience delivering a high-performing order to cash process.
• Leadership ability to engage and develop a diverse, cross-functional team.
• Knowledge of customer journeys, finance processes and a high level of business acumen.
• Ability to work in a global, virtual and matrixed environment.

Required skills

• Experience with financial aspects of ERP systems (preference for SAP S/4 HANA).
• Formal continuous improvement training with demonstrable analytical skills (e.g. Six Sigma).
• Strong stakeholder management, negotiation and communication skills.
• Ability to manage multiple priorities and adapt quickly to change.