Outbound Planner

About the role

Sandvik, a global engineering group, is looking for an Outbound Planner in Singapore. The planner manages the customer order flow and acts as the interface with the Sales Area.

Key responsibilities

• Process customer orders daily, including auto, mass and manual releases, and review suspended orders
• Cancel orders on customer request or because they are superseded, and resolve issues such as incorrect addresses and shipping instructions
• Work with Inventory, Purchasing and Warehouse teams to source items
• Manage aging: resolve allocation problems, outstanding orders linked to PO or DRP, and weekly review "Hold till complete" orders
• Review and resolve Logistics Process and Support (LPS) tickets on expediting and shipment discrepancies, and expedite unit down orders
• Resolve sales orders that did not generate purchase orders in System 21, and maintain customer masters quarterly
• Communicate weekly to internal and external customers on the status of open orders

Required profile

• Diploma in Logistics Management or Bachelor in Logistics
• 3 to 5 years of experience in supply chain or customer service, preferably with a strong customer service background
• Logical data analysis and problem-solving ability

Required skills

• Good knowledge of logistics systems and supply chain
• Good knowledge of ERP systems and business management tools (System 21, Aurora, Maximo)
• Competence in MS Excel