Partner Customer Success Architect - Modern Work & AI

About the role

Concentrix is hiring a Partner Customer Success Architect for its Modern Work & AI practice in Singapore, working with enterprise and public sector customers to turn Microsoft 365 Modern Work, Copilot and AI agent investments into measurable business value. The role leads secure, integrated strategy across architecture, adoption, governance and value realization. It is onsite as required, and Singapore citizenship is mandatory because of government, defense and public sector customer environments.

Key responsibilities

• Build phased Modern Work and AI roadmaps aligned to customer priorities and success measures.
• Design secure Microsoft 365, Copilot, Copilot Studio and Power Platform solutions with strong governance.
• Lead workshops, pilots, architecture risk resolution and production-readiness planning.
• Drive adoption, change enablement, stakeholder alignment and measurable business outcomes.
• Complete all assigned mandatory training within the given timeframe.
• Take part in regular 1:1 meetings with the direct manager and/or direct reports.

Required profile

• Singapore citizenship required; ability to obtain and maintain the required customer or government security clearance.
• Typically 10-15 years of senior consulting, architecture or delivery experience.
• Preferred: Singapore public sector or regulated-industry delivery experience, relevant Microsoft certifications and change-management expertise.

Required skills

• Deep Microsoft 365 Modern Work architecture expertise across collaboration, identity, administration, security and governance.
• Practical experience with Copilot, Copilot Studio agents, Power Platform automation, prompting, grounding and validation.
• Working knowledge of Microsoft Purview, information protection, data governance and responsible AI.
• Strong executive communication, workshop facilitation and cross-team leadership skills.