Patient Service Associate

About the role

A Singapore healthcare institution is looking for a Patient Service Associate on a full-time basis. The role supports patients through registration, appointments and day-to-day enquiries while coordinating with medical staff.

Key responsibilities

• Assist patients with registration and appointment scheduling.
• Provide information and guidance on hospital services and procedures.
• Handle patient inquiries and resolve issues promptly and professionally.
• Coordinate with medical staff to ensure smooth patient flow and service delivery.
• Maintain accurate patient records and update them as needed.
• Support billing and payment processes, including handling insurance claims.
• Ensure compliance with hospital policies and procedures in all patient interactions.

Required profile

• High school diploma or equivalent; a healthcare administration certificate is a plus.
• Previous experience in healthcare or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks at once.
• Attention to detail and strong organisational skills.
• Ability to keep confidential and sensitive information secure.