Patient Service Associate, NUHS Diagnostics

About the role

NUHS Diagnostics is hiring Patient Service Associates (PSA) to provide frontline counter services to patients. PSAs assist patients by checking their service and order requirements, managing patient queues, handling basic enquiries such as appointment booking, and providing administrative support to medical technologists and radiographers. The position is open to both contract and permanent roles.

Key responsibilities

• Receive all appointment and walk-in patients at the Diagnostics counters
• Verify two patient identifiers (NRIC and name) for electronic registration on systems such as EPIC, LIS, RIS, POS and BSS, and verify doctor-ordered tests
• Schedule and register eligible mammogram patients accurately through the Breast Screen Singapore (BSS) portal, including mailing address and contact details
• Explain relevant instructions before procedures or tests and chaperone patients to changing or counselling rooms where applicable
• Handle enquiries and deliver prompt, courteous service to internal and external customers
• Collect payments when assigned to cashier duties, reconcile end-of-day sales with cash settlement and other transaction records, and ensure accurate Medisave authorization forms and transactions in EASIPOS
• Apply promotions and discount vouchers correctly and validate their use via EASIPOS
• Support the centre in-charge with dispatching lab and x-ray reports and recording courier services
• Follow up on patient relations issues with the reporting officer, meet customer service and quality KPIs, and follow policies and SOPs

Required profile

• GCE "A"/"O"/"N" level or higher, or NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient, able to work independently and in a team
• Good writing, interpersonal and communication skills

Required skills

• Ability to multi-task in a fast-paced environment
• Accuracy in cashiering duties when assigned

Working hours are 42 hours per week (5.5 days), and the location is the NUHS Diagnostics Clinics within the National University Polyclinics in the western region of Singapore.