People Operations Coordinator

About the role

BJAK, the leading insurance platform in Southeast Asia, is looking for a People Operations Coordinator to manage day-to-day HR operations for employees across multiple countries. The role covers payroll, EOR and HR vendors, onboarding and offboarding, employee records and local employment requirements, and currently supports about 15-20 countries.

Key responsibilities

• Manage monthly payroll operations across countries, including inputs, changes, deductions, validation and reconciliation.
• Coordinate with EOR, payroll and HR service providers so employees are paid accurately and on time.
• Handle employee onboarding, contract changes, transfers and offboarding across countries.
• Maintain accurate employee records, employment documents and HR system data.
• Manage day-to-day EOR and HR vendor operations, including employee cases, invoices, service issues and escalations.
• Research employment requirements in new and existing markets, such as payroll, statutory benefits, leave, termination and compliance.
• Maintain country-specific HR documentation, processes and SOPs.
• Identify payroll, employment or operational issues and work with internal teams and vendors to resolve them.

Required profile

• 2+ years of experience in HR operations, payroll, people operations or a related role.
• Experience supporting employees across multiple countries is strongly preferred.
• Hands-on experience with payroll, EOR providers or international HR vendors is an advantage.
• Good written and spoken English.
• Ability to manage multiple countries, vendors and deadlines at the same time.

Required skills

• Strong attention to detail with payroll, employee data and employment documentation.
• Ability to turn local employment requirements into clear processes and documentation.
• Strong Excel or spreadsheet skills and experience with HR systems.