People Operations Manager (APJC)

About the role

Cloudflare is looking for a People Operations Manager to join its growing team in Singapore. The role supports the rapidly expanding organization by ensuring a smooth and efficient employee experience, from resolving employee inquiries to managing accurate people and payroll data and auditing critical processes in the APJC region. It also involves guiding and developing a team that delivers world-class employee inquiry support.

Key responsibilities

• Guide and develop a team focused on employee inquiry support, acting as an escalation point for complex People and Payroll matters.
• Oversee HR transactions so they meet minimum standards, keeping people systems auditable, clean and up to date.
• Partner with regional senior management and stakeholders to address their HR operational needs with high responsiveness and accuracy.
• Oversee monthly payroll inputs, ensuring accuracy and timely submission.
• Manage adherence to SOX Control & Compliance and ensure SOP requirements are followed and documented.
• Contribute to designing, tracking and implementing improvements to HR business processes, turning operational needs into technical requirements.
• Manage the regional offer approval process in line with internal guidelines.
• Support improvement projects from the People Services group, working with Centers of Excellence and other teams to test new functionality and troubleshoot HR systems.
• Analyze support tickets and HR processes to give regional status insights and identify process improvements.

Required profile

• 3+ years of leadership experience in People Operations, HR Service Delivery or Payroll.
• Foundational knowledge of APJC countries' employment law and regulatory environments.
• Strong attention to detail, accuracy, customer focus and communication skills.
• Ability to prioritize, execute and report status, and adapt to a fast-paced global environment.

Required skills

• Familiarity with HR systems such as Workday and Zendesk.
• Experience with AI-driven HR tools and automated ticket/inquiry triage solutions.
• Experience with Core HR, Talent and Compensation modules is a plus.