Port Service Engineer Coordinator

About the role

Wilhelmsen Ships Service is seeking a Port Service Engineer (PSE) Coordinator to oversee and optimise onboard service activities for its Port Service Engineers in Singapore. The role involves close collaboration with engineers, area managers and customer service teams to ensure high‑quality service delivery.

Key responsibilities

• Plan, schedule and coordinate onboard visits by Port Service Engineers.
• Respond promptly to enquiries related to PSE activities, maintaining professional communication with customers.
• Control the quality of PSE reports and documentation after each vessel visit.
• Collaborate with internal functions to resolve technical and service‑related issues efficiently.
• Utilise IT tools, including Salesforce Field Service, to optimise resource allocation and meet KPI targets.
• Provide regular updates to stakeholders on key issues and performance metrics.

Required profile

• Minimum 5 years of experience in the marine industry.
• Vocational technical or maritime training.
• Strong command of English.
• Computer literate with ability to adopt new IT tools.

Required skills

• Salesforce Field Service

What we offer

• Opportunity to work in a global maritime services leader.
• Exposure to diverse vessels and international customers.
• Professional development in a collaborative, multinational environment.