Premium Support Engineer – Weekend (Singapore)

About the role

Replit is the agentic software creation platform that enables anyone to build applications using natural language. As a Premium Support Engineer at Replit, you’ll be the front line for our highest‑value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.

Key responsibilities

• Provide swift, high‑priority support to Premium customers, responding within strict SLAs.
• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
• Escalate and track high‑impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
• Lead customer‑facing communications during outages or incidents.
• Identify recurring issues and collaborate internally to reduce time‑to‑resolution.
• Contribute to internal tooling, automation, and documentation that improves team efficiency.

Required profile

• 3+ years in technical support, developer support, or systems engineering.
• Experience providing rapid‑response support to high‑value or enterprise customers.
• Strong debugging skills and ability to manage multiple high‑priority issues simultaneously.
• Proactive, ownership‑driven mindset with genuine empathy for customers.

Required skills

• JavaScript
• Python
• Zendesk
• Linear
• Slack

What we offer

• Competitive salary and equity
• Health, dental, vision and life insurance
• 401(k) program with company match (US only)
• Flexible time off and holidays
• Monthly wellness stipend and autonomous work environment