Principal, Communications & Change Management Lead

About the role

Mercer is looking for a Principal, Communications & Change Management Lead to strengthen the growth of its business in the Singapore team. The role leads the Change Management and Communications team within Mercer Singapore's Career Practice, supporting external and internal clients on strategy, execution plans, stakeholder engagement, communications artifacts and change enablement programs.

Key responsibilities

• Lead and oversee domestic and multi-country projects of medium to high complexity in culture, change management, communications and transformation.
• Act as senior client lead, building trusted relationships with client executives and steering projects from diagnosis and design through execution and closure.
• Own the quality, profitability and delivery of engagements, keeping work on time, within budget and to a high standard.
• Shape and socialise strategic recommendations with clients, influencing decisions at senior levels.
• Develop change and communications strategies aligned to business, workforce and transformation objectives.
• Collaborate across lines of business and geographies to design integrated, client-ready solutions.
• Provide direction, coaching and quality oversight to consultants, business analysts and project team members, and mentor them.
• Support business development, including proposals, client presentations, opportunity shaping and relationship management, and contribute to account expansion and client retention.
• Represent Mercer credibly in client conversations and market-facing discussions.

Required profile

• Extensive experience in Change Management and Communications, leading complex client engagements across external and internal stakeholders.
• Strong experience in organization development, workforce transformation, culture change or related HR transformation initiatives.
• Proven ability to develop and lead enterprise or function-level change strategies, stakeholder engagement plans and communications programs.
• Demonstrated experience managing multiple project workstreams or large project modules, accountable for quality, timelines and client satisfaction.
• Excellent executive presence, strong written and verbal communication, and ability to influence senior stakeholders.
• Experience mentoring and developing junior team members.
• Prosci certification is a plus; additional experience in transformation consulting, employee experience or organizational effectiveness is an advantage.

What we offer

• Professional development opportunities and interesting work with supportive leaders.
• A vibrant, inclusive culture and a range of career opportunities.
• Benefits and rewards to support well-being.
• Hybrid work, with colleagues expected in the local office or onsite with clients at least three days per week.