Principal Networks - International Network Operations

About the role

Telstra is recruiting a Principal Networks professional to act as Head of International Network Operations. You will lead geographically distributed operational teams and partner relationships across Telstra's international network footprint, protecting profitable growth and customer experience through resilient operations, rapid restoration and faster delivery of capacity and customer orders. The role is based in Singapore or Australia.

Key responsibilities

• Lead end-to-end operations for Telstra Digital Infrastructure transport and subsea infrastructure across major international routes.
• Oversee network monitoring, fault detection, isolation, response, service-impact assessment, escalation and restoration.
• Lead backbone capacity augmentation and customer-order provisioning for transport services.
• Own maintenance planning, change management, incident management, problem management and continuous improvement of operational processes.
• Set the roadmap for highly autonomous network operations and AIOps, including predictive analytics and AI-assisted fault detection.
• Coordinate geographically distributed operating centres, vendors and third-party off-net operations centres.
• Partner with Customer Success, Network Engineering, Marine Operations and Field Services.
• Lead, coach and develop direct reports and their teams, and set expectations and governance for vendors and the extended operational workforce.
• Communicate clearly and urgently with customers and senior executives, especially during incidents.

Required profile

• Experienced operational leader with significant leadership experience in complex, high-availability telecommunications or network operations.
• Deep experience across global transport networks, optical technologies, service assurance, OSS and operational processes.
• Demonstrated leadership of major incidents, problem resolution, maintenance and change in customer-critical environments.
• Experience managing people, vendors and operational processes at scale across locations and cultures.
• Bachelor's degree in Engineering, Computer Science or equivalent practical experience.

Required skills

• Highly analytical and commercially aware, able to interpret operational and business data.
• Strong stakeholder, vendor and cross-functional management capability.
• Highly desirable: international subsea cable systems and routes, consortium arrangements and subsea repair operations.
• Highly desirable: AIOps, predictive analytics or autonomous network capabilities.
• Highly desirable: knowledge of hyperscaler and technology-firm operating models.

What we offer

• Flexibility and work-life balance.
• Performance-related pay.
• Access to thousands of learning programs.
• Global presence across 22 countries and opportunities to work where the business operates.
• Country-specific benefits depending on location.