Product Experience Executive - Inflight Entertainment & Connectivity

About the role

Singapore Airlines is hiring an Executive / Senior Executive for its Product Development Department within the Customer Experience Division. You will work with the team to improve existing or develop new Inflight Entertainment (IFE) systems to raise customer experience and satisfaction (CSAT).

Key responsibilities

• Set the strategy and roadmap for KrisWorld, focusing on personalisation and innovation.
• Deliver Thales seatback features and apps end-to-end, from research and requirements through UX, vendor coordination, testing and UAT to fleet rollout.
• Improve reliability (availability, reset and fault rates) using telemetry analysis and root-cause actions with vendors.
• Lift CSAT through a data-driven backlog, experiments and continuous improvement.
• Manage Live TV: content and rights, SLAs, incidents and service availability.
• Oversee vendor and contract management, performance reviews, invoicing and budgets.
• Benchmark competitors and build business cases for new capabilities.
• Lead headset and accessories specifications, sourcing and quality, and manage inventory and logistics.
• Ensure compliance with safety, cybersecurity and data privacy, and report on KPIs.

Required profile

• Bachelor's degree.
• Proven product or programme management delivering complex hardware and software at scale.
• Strong vendor and commercial management and negotiation skills.
• Data-driven, able to define and use KPIs to improve reliability and CSAT.
• Excellent communication and stakeholder leadership.