Programme Coordinator / Patient Service Associate (NUHS@Home)

About the role

The NUHS@Home team, a new home hospital service, is looking for administrative staff to help coordinate and manage patient care. The Programme Coordinator plays a vital role in planning, assessing and monitoring the programme so that patients receive the best possible care.

Key responsibilities

• Take part in planning, assessment and monitoring of the programme to ensure high-quality patient care.
• Coordinate with external vendors for transport and courier deliveries.
• Work with NUH and other hospital BMUs to manage bed requests.
• Coordinate with departments across NUHS to schedule appointments and other services requested by clinicians.
• Handle patient admissions, discharges and transfers in the Electronic Medical Record (EMR) system.
• Provide financial counselling to patients and next of kin on estimated bills, subsidies, payment schemes and payment methods, and help them complete payment forms.
• Follow up inflight cases until discharge and ensure proper documentation.
• Export reports from the EMR system and import data into relevant channels for the clinical team.

Required profile

• Diploma in any discipline.
• Able to converse in English and in a mother tongue language (Chinese, Malay or Tamil).
• Willing to work outside normal hours, such as weekends and public holidays.
• Able to cope with a fast-paced environment and a good team player with a positive attitude.
• Prior hospital experience is an added advantage.

Required skills

• Computer literacy and proficiency in Microsoft applications.