Programme Support Executive – Contract

About the role

The Programme Support Executive will provide operational, customer‑care and quality‑assurance support for the Healthy 365 digital programme. Working closely with internal teams, you will help ensure smooth releases, accurate configuration and high participant satisfaction.

Key responsibilities

• Maintain FAQs and knowledge resources for the call centre and respond to customer enquiries following SOPs.
• Analyse feedback, identify trends and recommend improvements to enhance the user experience.
• Coordinate feature testing, support User Acceptance Testing, perform post‑release sanity checks and troubleshoot technical issues.
• Configure application content and banners, verify changes before deployment and support release readiness.
• Administer monthly/quarterly satisfaction surveys, monitor engagement, cleanse data and produce analytical reports using Microsoft Excel.
• Develop and update SOPs, user guides, workflow and feature documentation.
• Provide secretariat support for project meetings, including agenda preparation, minute‑taking and follow‑up.

Required profile

• Experience in customer‑care or programme support operations.
• Ability to work with cross‑functional teams and follow documented processes.
• Strong attention to detail and analytical mindset.

Required skills

• Microsoft Excel

What we offer

• Competitive monthly salary (SGD 3,000‑3,500).
• Contract position with exposure to health‑tech programmes.
• Opportunity to work in a dynamic, multi‑disciplinary environment.