Quality Assurance Specialist - Pharmaceutical Logistics

About the role

Kuehne+Nagel is hiring a Contract Logistics Quality Specialist (Pharma Tech) for its pharmaceutical logistics business. The role keeps quality standards high across warehousing operations, from the arrival of goods to their dispatch, by inspecting products, investigating discrepancies, managing quality documentation and working with operational teams so that processes meet customer expectations, regulatory requirements and internal standards.

Key responsibilities

• Inspect, control and verify incoming and outgoing goods against established standards and customer requirements.
• Review warehouse processes, SOPs and work instructions to spot errors and verify adherence.
• Investigate internal and external quality issues such as customer complaints, discrepancies and non-conformances using root cause analysis.
• Recommend and implement corrective and preventative actions.
• Create, maintain and control quality documentation and records in line with ISO standards and internal procedures.
• Use co-packing software and other systems to keep quality data accurate and support process improvements.
• Prepare, analyse and present quality control reports on trends, risks and improvement opportunities.
• Carry out audits and compliance checks, including hazardous materials management, emergency procedures and local legal requirements.
• Train warehouse employees on quality processes, SOPs and regulatory requirements.
• Collaborate with operations, customers and other stakeholders to resolve quality issues and support continuous improvement.

Required profile

• Experience in quality assurance, quality control or compliance in warehousing, logistics, pharmaceutical, healthcare or another regulated environment.
• Understanding of quality management systems, SOPs, work instructions and document control.
• Experience with inspections, audits, investigations and root cause analysis.
• Ability to identify process gaps, recommend corrective actions and follow them through.
• Strong analytical skills, good communication and stakeholder management, and strong attention to detail.
• Experience in pharmaceutical or healthcare logistics, GDP requirements or other regulated supply chains is advantageous.

Required skills

• Familiarity with ISO standards and quality documentation requirements.
• Comfortable using quality reporting, data management and operational software systems.