Recovery Specialist - Consumer Risk (1-Year Contract)

About the role

The Risk Management Group manages the bank's risk exposure by partnering with business partners and origination teams on financing, investments and hedging opportunities. This 1-year fixed-term contract position aims to recover past-due accounts through effective, customer-focused collection strategies while fully complying with regulatory and internal requirements. It is based at the DBS Asia Hub.

Key responsibilities

• Manage written-off portfolios and achieve individual and team recovery targets
• Proactively engage customers to negotiate sustainable repayment arrangements and review customer profiles to recommend remedial actions
• Deliver professional service throughout the recovery process, promptly address complaints, queries and disputes, and handle difficult cases with tact and sound judgment
• Identify and escalate emerging risks and irregularities, and ensure adherence to group policies, internal controls, regulations and local laws
• Prepare reminder letters, statements of account, settlement letters and other documentation, and process account closures, payment transfers and refunds accurately and on time
• Use digital tools and analytics to improve recovery performance and support data-driven decisions
• Support continuous improvement through Agile methodology, digital innovation, automation and process optimisation, and collaborate with team members to meet targets

Required profile

• Degree or diploma in a related discipline
• Minimum 3 years of experience in credit collection or recovery within banking or financial services
• Experience in unsecured litigation is an added advantage
• Location: DBS Asia Hub

Required skills

• Strong communication and negotiation skills, able to handle challenging conversations independently
• Analytical, problem-solving and decision-making abilities
• Team player with professionalism and integrity, working well with stakeholders