Restaurant Operations Manager - Italian Restaurant

About the role

The Operations Manager is responsible for the overall management, performance and profitability of PREGO, an Italian restaurant within Fairmont Singapore and Swissôtel The Stamford. The role protects the restaurant's brand identity and guest experience, leads and develops the restaurant team, drives revenue growth and maintains luxury service standards in line with Fairmont, Forbes, LQA and Accor requirements.

Key responsibilities

• Drive the PREGO brand experience: ensure an authentic Italian dining experience, maintain brand consistency and collaborate with the Executive Chef on menus.
• Manage daily front-of-house operations: reservations, service, staffing, hygiene and opening/closing procedures, with daily briefings and monthly department meetings.
• Plan and control manning within budget, recruit with Talent & Culture and provide regular training.
• Deliver memorable dining experiences, build relationships with repeat guests, VIPs and Accor Live Limitless members, review guest feedback and handle complaints and service recovery.
• Own revenue and profitability: monitor revenue, covers, average spend, menu sales mix, labour productivity and costs, and run revenue-generating promotions such as wine dinners, seasonal campaigns and chef collaborations.
• Lead, coach and mentor Assistant Managers, Captains and Supervisors, and contribute to the hotel's Food & Beverage leadership team.

Required profile

• Diploma or degree in Hospitality Management, Business Management or a related discipline.
• Minimum 3 years of restaurant management experience, including at least 2 years in a luxury hotel, premium casual dining or upscale restaurant setting.
• Previous experience in Italian restaurant operations is an advantage.
• Proven track record in driving revenue, managing profitability and leading large operational teams.

Required skills

• Proficiency in Microsoft Office, particularly Word and Excel.
• Strong leadership, communication, stakeholder management and problem-solving skills.
• Ability to work independently in a fast-paced environment.