Revenue Manager

About the role

This Revenue Manager role covers the hotel's revenue management and channel management, including competitive intelligence, inventory and pricing strategy, and online travel agency (OTA) partnerships. It sits under the VP Revenue Management and involves monthly and quarterly channel analysis.

Key responsibilities

• Gather and analyse competitive intelligence to support marketing objectives and competitive decision-making.
• Liaise with the VP Revenue Management to identify opportunities for more efficient and accurate data collection.
• Monitor and evaluate new and existing programme and product initiatives to improve revenue performance.
• Minimise rate parity issues across channels and prevent wholesale or static rates from flowing into OTAs and other segments.
• Maintain inventory controls and pricing strategies to stay competitive against the competitive set.
• Provide channel management analysis and revenue potential on a monthly and quarterly basis.
• Keep Opera Cloud PMS and Channel Manager systems (such as SiteMinder) configured correctly for revenue and channel management.
• Handle and supervise best rate guarantee claims.
• Analyse the impact of short- and long-term decisions on occupancy, ADR and RevPAR.
• Know the city events, conventions, holiday seasons in Singapore and key business source countries.
• Analyse revenue by room type and ensure appropriate sales through each channel.
• Take part in Singapore marketing programmes and develop OTA partnerships, keeping OTA websites compliant, displaying correct inventory and rates, and aiming for top-of-page placement.
• Identify ways to improve online distribution performance (rate plans, room type descriptions, offers, POS, geo sources) and find revenue-generating and cost-saving opportunities.
• Carry out other duties assigned by the direct report, including possible digital transformation projects and ad-hoc tasks.

Required profile

• Degree in hospitality, business or a related field from a recognised institution.
• 4-5 years of progressive experience in revenue management within the hotel industry.
• Strong leadership skills, team spirit and integrity; flexible and proactive in spotting revenue opportunities.
• Interest in digital transformation, process improvement and technology adoption is an added advantage.

Required skills

• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS and advanced BI tools.
• Proficiency in Excel, PowerPoint and data analysis tools.
• Strategic planning, data analysis and problem-solving, with the ability to turn complex data into actionable strategies.