Revenue Operations Team Lead

About the role

Crown Information Management, part of the global Crown Worldwide Group, is looking for a strategic, highly analytical Revenue Operations Team Lead to guide its operations team and optimise the end-to-end Lead-to-Cash (L2C) lifecycle. Reporting directly to the Business Unit Head, the role bridges Marketing, Sales, Legal and Finance and mentors a team of operational staff. It is a highly visible leadership position focused on top-of-funnel conversion, revenue protection, commercial compliance and process innovation.

Key responsibilities

• Lead, mentor and develop a high-performing Revenue Operations team and set the standard for cross-functional collaboration.
• Oversee top-of-funnel operations, including lead tracking, routing and conversion metrics, and ensure a smooth handoff from marketing to the local sales team.
• Drive CRM data hygiene and govern the pipeline from inquiry to closed-won, with accurate stage logging for recurring services and complex implementation projects.
• Analyse conversion rates, sales cycle lengths and win/loss ratios to deliver accurate quarterly revenue forecasts to executive leadership.
• Streamline internal approval workflows to support regional pre-sales and technical teams on high-value, multi-site enterprise bids.
• Act as the primary commercial gatekeeper, enforcing risk mitigation policies and deal compliance before "Closed Won".
• Ensure new Document Management Storage/Services contracts require a warehouseman's lien and a right of disposal clause for accounts in default over three months, and enforce mandatory one-year prepayments for private clients and startups.
• Partner with senior sales leadership on complex, multi-year commercial agreements that protect required margins.
• Translate contract parameters, milestones and billing schedules from the CRM to finance and accounting, and audit closed opportunities against the billing ledger to prevent revenue leakage.
• Identify bottlenecks in the L2C cycle and scope repetitive data-entry tasks for RPA initiatives such as UiPath and Microsoft Power Automate.

Required profile

• 5 to 8 years of proven experience in Sales Operations, Revenue Operations or Commercial Finance, with a strong track record of people management and team leadership.
• Deep expertise managing the full Lead-to-Cash process, from lead management to CRM and billing administration.
• Exceptional commercial acumen and the authority to hold sales representatives accountable to strict contracting standards.
• A process-driven mindset with experience or strong interest in process automation (RPA) and tech stack optimisation.
• A background in Records Management, BPO, Enterprise Content Management (ECM), tech solutions or the information management industry is highly advantageous.