Sales Advisor

About the role

Samsonite, a global travel luggage and accessories brand, is hiring a Sales Advisor. The role centres on providing professional customer service, recommending products and helping customers meet their needs, while also supporting store operations such as cashiering, merchandising and stock.

Key responsibilities

• Provide excellent customer service, understand customer needs and recommend suitable products
• Communicate product features, benefits and promotions; build customer relationships and support CRM activities
• Work towards individual and store sales targets and performance indicators
• Perform cashiering duties and process transactions accurately
• Replenish merchandise, display products according to visual merchandising guidelines and help receive, check and organise stock
• Conduct stock counts and maintain accurate inventory records
• Maintain the cleanliness and presentation of the store and support new product launches and promotions
• Handle customer enquiries, feedback and basic after-sales matters, escalating issues when needed
• Comply with company policies on cash handling, loss prevention, security, grooming and workplace safety, and work with the In Charge and team

Required profile

• Minimum GCE 'N'/'O' Level, NITEC/Higher NITEC or equivalent
• Retail, sales or customer service experience preferred
• Customer-oriented, sales-driven and able to work in a fast-paced environment
• Able to work retail shifts, including weekends and public holidays
• Good English communication; additional languages are an advantage

Required skills

• Basic computer skills, including Microsoft Office
• Familiarity with Point-of-Sale (POS) systems