Sales Advisor

About the role

Samsonite, a global travel luggage and accessories brand, is hiring a Sales Advisor. The role centres on providing professional customer service, recommending products and helping customers meet their needs, while also supporting store operations such as cashiering, stock and display.

Key responsibilities

• Provide excellent customer service, understand customer needs and recommend suitable products
• Communicate product features, benefits and promotions; build customer relationships and support CRM activities
• Work towards individual and store sales targets and performance indicators
• Perform cashiering duties and process transactions accurately
• Replenish merchandise, receive and organise stock, conduct stock counts and keep inventory records accurate
• Maintain the store's cleanliness and appearance, and support new product launches and promotions
• Handle customer enquiries, feedback and basic after-sales matters, escalating issues when needed
• Comply with company policies on cash handling, loss prevention, security, grooming and safety, and work with the In Charge and team

Required profile

• Minimum GCE 'N'/'O' Level, NITEC/Higher NITEC or equivalent
• Retail, sales or customer service experience preferred
• Customer-oriented, with good interpersonal and communication skills
• Sales-driven, positive attitude and willingness to learn
• Able to work in a fast-paced retail environment and on retail shifts, including weekends and public holidays

Required skills

• Basic computer and point-of-sale (POS) system knowledge is an advantage