Sales Associate - Kate Spade New York

About the role

Kate Spade New York, a global lifestyle brand within the Tapestry portfolio, is hiring a Sales Associate (Stylist) to act as a trusted advisor helping customers choose products that fit their aesthetic and lifestyle. The role involves guiding customers through their personal style and showing them how to incorporate Kate Spade products into their wardrobe.

Key responsibilities

• Greet guests warmly and confidently, with strong product knowledge
• Listen actively, ask insightful follow-up questions and understand customer needs
• Provide styling advice, suggest add-ons and create complete looks, showing multiple ways to wear products
• Guide customers through purchase decisions and ensure a seamless checkout
• Reinforce and celebrate customer choices and invite them to return
• Demonstrate deep knowledge of the brand and product attributes across all categories
• Maintain operational excellence, including stockroom organization and POS transactions
• Give and receive honest, constructive feedback

Required profile

• Prior experience in a retail environment
• Professional selling skills with strong interpersonal and communication abilities
• Ability to multitask, prioritize and work collaboratively in a team
• Social media awareness and willingness to learn omni/virtual selling techniques
• English proficiency (or the local language of the market)
• Flexible schedule, including nights, weekends, busy season and high-traffic days such as public holidays