Sales Representative - CRM

About the role

Novartis is looking for a Sales Representative to own customer engagement and sales performance within their territory. The role combines scientific dialogue, data-driven planning and personalised omnichannel engagement to deliver sustainable growth, always with integrity and in line with industry standards. It is an on-site position.

Key responsibilities

• Own and execute territory and customer plans using segmentation, value-based prioritisation and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions based on approved clinical evidence.
• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity and territory opportunities.
• Partner with Marketing, Medical, Value & Access and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities and product launches where required.
• Maintain accurate and timely customer-visit documentation in line with Novartis policies, ethical standards and local regulations.

Required profile

• Minimum 5 years of sales experience with a record of delivering results.
• Experience engaging with cardiologists; cardiovascular experience is preferred.
• Strong customer engagement, communication, territory planning and relationship-building skills.

Required skills

• Confidence using digital engagement platforms and CRM tools.
• Account management, commercial excellence, negotiation and influencing skills.