Senior Account Manager - Global Hotel Chains

About the role

Traveloka, Southeast Asia's leading travel and lifestyle super-app, is hiring a Chains Account Manager for its Accommodation team, which covers hotel and property bookings across eleven markets. The role manages partnerships with global hotel chains, drives revenue growth and strengthens partner relationships while ensuring connectivity performance across the portfolio. It is split roughly 70% account management and commercial strategy and 30% connectivity partners.

Key responsibilities

• Own and manage relationships with global hotel chains, acting as their primary account lead
• Scale the connectivity ecosystem by managing Channel Managers and Switch providers to expand hotel supply coverage
• Negotiate commercial terms, analyse performance metrics and give actionable insights to hotel chains
• Lead end-to-end commercial negotiations with supply partners, working with Product, Engineering and Legal teams
• Optimise existing partners' performance using data-driven approaches (supply coverage, ARI quality, conversion, revenue contribution)
• Develop and run joint business plans aligned with partner and company objectives
• Act as main point of contact for strategic partners, handling communication, issue resolution and roadmap alignment

Required profile

• Minimum 8 years of experience in sales, account management, market management, project management or a travel technology company
• OTA, travel or hospitality experience preferred
• Strong project management skills, able to handle several initiatives at once and meet deadlines
• Excellent communication skills and ability to influence multiple stakeholders
• Strong analytical skills and a track record of data-driven decisions