Senior Account Manager

About the role

XN Global, a fully owned subsidiary of the Henner Group and an independent Managing General Agent (MGA) with over 13 years of experience in global health insurance, is hiring a Senior Account Manager in Singapore. This is a full-time hybrid role reporting to the Head of Account Management. The Senior Account Manager retains and supports a portfolio of corporate and individual clients, works closely with intermediary partners, handles day-to-day servicing and takes ownership of underwriting coordination, renewal negotiations and payment follow-up.

Key responsibilities

• Serve as the main point of contact for intermediaries and brokers, handling day-to-day requests and queries by email and phone.
• Ensure timely processing and management of renewals, meeting service level agreements.
• Work with the Business Development team on onboarding and implementation of new policies, including COI, policy document issuance and premium release.
• Coordinate and deliver joint employee engagement sessions with brokers for renewed groups, virtually or onsite.
• Collaborate with Claims, Finance and Underwriting to resolve issues and ensure smooth servicing.
• Communicate underwriting decisions clearly and accurately to brokers.
• Negotiate renewal terms with brokers in collaboration with the underwriting team.
• Raise and follow up on system-related issues or enhancements with relevant departments.
• Maintain accurate records and portfolio reporting to support internal tracking and team targets.
• Assist with other ad hoc duties as assigned.

Required profile

• Bachelor's degree or equivalent education.
• Minimum 5 years' experience in client/account management, preferably in the employee benefits insurance industry.
• Able to prioritise workloads to meet deadlines and work across cross-functional teams in a fast-paced environment.

Required skills

• Certificates in General Insurance and Health Insurance.
• Proficiency in Office 365 programs such as Outlook, Word and Excel.
• Added advantage: familiarity with Salesforce.