Senior Assistant Manager / Manager, Clinical Quality, Performance & Value

About the role

KTPH & YCH is looking for a Senior Assistant Manager / Manager to lead and support initiatives in patient safety, clinical quality, risk management and quality improvement. The role covers the administrative, management and coordination of clinical quality, patient safety, clinical risk and quality improvement programmes and activities, and includes a supervisory role guiding the junior Assistant Manager in CQPV activities.

Key responsibilities

• Administer and coordinate patient safety, clinical risk and quality improvement programmes, including mortality and morbidity reviews, clinical quality reviews, focused clinical audits, indicator analysis and reporting, hospital incident reporting, serious reportable events and patient safety walkabouts.
• Identify clinical issues through case review, incident reporting and data analytics, recommend improvements and work with stakeholders to implement them.
• Collect, analyse and monitor clinical indicators for the hospital, committees and departments, and provide timely updates to stakeholders.
• Provide data analytics to support clinical decision-making and oversee clinical care quality.
• Provide secretariat support to the Clinical Board, Quality Assurance subcommittees and the SRE committee, and help resolve issues with internal and external stakeholders.
• Manage investigations, report corrective actions and recommendations to the Ministry of Health when required, and manage the Patient Safety Collaboration Workgroups.
• Support patient safety programmes and workshops, such as the Speaking Up for Safety initiative, the Clinical Practice Improvement Programme and the Harm Reduction Collaborative.
• Prepare annual Clinical Board papers and presentations on quality assurance, and promote a culture of clinical quality and patient safety.
• Perform other duties assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV, and take on supervisory or special project roles as directed.

Required profile

• Degree in medicine or nursing or equivalent.
• Post-graduate qualification in management, healthcare administration or public health preferred.
• At least 3 years of healthcare experience or relevant experience in other settings.
• Clinical Practice Healthcare Qualification certification preferred.

Required skills

• Proficiency in Microsoft Office applications.
• Good verbal and written communication and interpersonal skills.