Senior Associate Networking Technical Services Systems Integration Specialist

About the role

NTT DATA is hiring a Senior Associate Networking Technical Services (TS) Systems Integration Specialist. This developing subject matter expert ensures that client solution requirements are met in line with Service Level Agreements (SLAs). The role covers configuration, action installations and break/fix events, while working toward associate-to-professional level certification and building business knowledge. The position is on-site.

Key responsibilities

• Own larger portions of installations and break/fix incidents of low to medium complexity throughout the project lifecycle
• Take responsibility for problem resolution and troubleshooting
• Escalate complex problems to the relevant third parties
• Assist with documenting standard operating procedures for installations and fixes during operations handover
• Maintain project administration, including time capture and feedback to stakeholders
• Deliver elementary presentations to customers
• Lead on relevant technologies according to specialization and best practice, and perform other related tasks as required

Required profile

• Bachelor's degree or equivalent in Information Technology, Computing or a related field
• Professional-level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP, etc.
• Moderate work experience in technical implementation engineering for networking technologies
• Moderate experience engaging with clients and giving presentations
• Moderate experience in networking areas such as routing, switching, wireless, SDI distribution, core and access layers, and in diagnosis and troubleshooting
• Strong learning orientation, good verbal communication, client service orientation and a hands-on proactive approach