Senior Client Executive

About the role

The Senior Client Executive sits between the Account Executive and Account Manager levels and is a key developmental role in the client services team. You will own day-to-day client relationships on key workstreams, manage projects end to end, coordinate internal and external teams and ensure work is delivered on brief, on time and on budget.

Key responsibilities

• Manage day-to-day delivery of client projects from brief to implementation, keeping timelines, budgets and quality standards in line
• Support writing and refining creative, design execution and production briefs, and liaise with design, strategy and provocation teams
• Prepare proposals, cost estimates, timelines, contact reports and project documentation, and coordinate with third-party suppliers and production partners
• Handle client communications, share status updates and nurture client relationships, identifying opportunities for new briefs and up-selling
• Assist in preparing proposals, credentials and pitch materials, and gather and analyse client and competitor data
• Monitor project financials (hours, costs, billing), support revenue forecasting and assist in new business research and pitch support
• Begin coaching junior team members, contribute to knowledge sharing and help manage small project or team changes

Required profile

• 3-4 years of account management experience in a branding, packaging, design or marketing agency; FMCG or consumer brands preferred
• Experience with 2D packaging graphics; 3D structural design experience strongly preferred
• Strong commercial awareness, working to budgets, timelines and financial targets
• Background in Business, Marketing, Communications or a related field preferred

Required skills

• Project management and collaboration tools such as ClickUp, Pitch, LucidLink or similar
• Confident use of AI tools for briefing, planning, reporting and client communication
• Clear written, verbal and presentation skills, with proven ability to manage multiple projects and work with clients

What we offer

• Learning on real, high-impact brand and design projects from day one
• A collaborative studio environment with annual festivities and social events
• Access to learning, feedback and stretch opportunities across studios and disciplines