Senior Engineer - Customer Engineering

About the role

GlobalFoundries, a full-service semiconductor foundry, is hiring a Senior Engineer for its Customer Engineering team. The role ensures that customer programs and new product introductions (NPIs) in the fabs are managed and executed accurately and on time, through excellent customer service and close monitoring of program success.

Key responsibilities

• Manage and monitor the success of customer programs and NPIs in the fabs using and updating the appropriate systems.
• Resolve and/or highlight issues that threaten the success of customer programs and NPIs.
• Process and manage customer interfaces such as requests, meetings, visits, complaints and feedback, with timely closed-loop responses.
• Use customer scorecards and QBR feedback to gauge satisfaction and drive improvements toward being rated as #1 Supplier.
• Plan, monitor and control the overall project plan and risk analysis so that all deliverables are met on time.
• Work with cross-departments to support corporate management's business objectives.
• Communicate technical and quality issues to customers to manage expectations and mitigate exposure.
• Solicit training and coaching to continuously improve skills and knowledge.
• Comply with environmental, health, safety and security (EHSS) policies and maintain a safe workplace.

Required profile

• Degree in Electrical or Electronic Engineering or a related field from a recognized institution.
• 2 years of relevant experience in a wafer fab (technical) environment preferred; candidates without experience but keen to learn in the semiconductor industry may be considered.
• Customer-friendly, personable and communicative, proactive, outgoing and energetic, teachable, mature and creative.
• Systematic and creative problem-solving skills.

Required skills

• Well versed in the PowerBI platform and data analysis.