Senior Executive / Assistant Manager, Learning & Development (Learner Experience)

About the role

Singapore Airlines is hiring a Senior Executive / Assistant Manager for its Corporate Learning Centre within the Human Resources Division. The role covers end-to-end operations and continuous improvement of the organisation's learning and development ecosystem, ensuring seamless learner experiences, regulatory compliance, effective management of government-funded training, learning analytics and strategic workforce development partnerships.

Key responsibilities

• Lead end-to-end learning operations for SIA ground staff, including registration, timetabling and resource allocation.
• Manage the learning ops team and facilities, including procurement, inventory and maintenance.
• Design, monitor and improve the learner journey from enrolment to certification.
• Set up and manage SLAs, service desk support and issue resolution, and run feedback mechanisms and corrective/preventive actions.
• Act as main contact for SkillsFuture Singapore, Workforce Singapore and the Ministry of Manpower, and manage Training Partner Gateway profiles and submissions.
• Prepare, validate and submit training grants and funding claims on time, and track expenditure and funding use.
• Coordinate audits and inspections, update SOPs and processes to stay compliant, and maintain data governance and accreditation reports.
• Manage the annual learning operations budget, forecast quarterly, analyse variances and optimise costs.
• Report learning metrics and KPIs, and represent Learning in the Company Training Committee on skills gaps, roadmaps and career pathways.

Required profile

• Bachelor's degree in any discipline.
• Preferred: ACTA or ACLP certificate; DACE or DDDLP diploma is advantageous.
• Positive customer-oriented service mindset.
• Intermediate business writing and design skills.

Required skills

• Intermediate MS Office, such as Excel pivot tables.
• Preferred: experience with the administrator functions of SuccessFactors LMS.
• Team collaboration with internal units, business partners and external vendors, and critical thinking and problem solving.